Useful Coaching Terms of Service
These Terms of Service (“Terms”) govern the services provided by Behavior & Performance Research, LLC (the “Company,” “BPR,” or “Useful Coaching”) and the client (“Client,” “Member,” or “you”).
By enrolling in Useful Coaching and/or submitting payment, you agree to these Terms.
1. Scope of Services
1.1 Program Description
Useful Coaching is a coaching service designed to help Members improve health, performance, decision-making, and personal capacity through individualized coaching, training guidance, and supporting tools/resources (collectively, the “Services”).
1.2 Coaching Format
Services may include (as applicable):
1:1 coaching calls (virtual)
Written coaching guidance (email, message-based support)
Training and lifestyle planning support
Access to resources, templates, or playbooks
Accountability and progress review
Specific inclusions (frequency, deliverables, and duration) may vary by Member and are defined by the offer you enrolled in (the “Order”).
1.3 Member Participation
Results depend on Member participation. Member agrees to provide accurate information, communicate constraints, and engage in the coaching process in good faith.
2. Payment Terms
2.1 Pricing and Billing
Useful Coaching is billed at $2,000 USD per month unless otherwise stated in writing.
2.2 Minimum Commitment and Renewal
Member agrees to a minimum commitment of three (3) months (the “Initial Commitment Period”).
After the Initial Commitment Period, the subscription continues on a month-to-month basis automatically unless cancelled in accordance with Section 4.
2.3 Payment Method
Payments are processed electronically via Stripe (or another Company-designated processor). By providing payment information, Member authorizes the Company to charge the payment method on file on a recurring basis according to the billing cycle.
2.4 Failed Payments
If a payment fails or is declined, Member remains responsible for all amounts due. The Company may suspend Services until the account is brought current.
3. Refunds and Credits
3.1 No Refund Policy
All payments are non-refundable, including payments made during the Initial Commitment Period.
3.2 No Credits for Non-Use
Unused sessions, missed calls, or failure to participate does not entitle Member to credits or refunds, unless otherwise required by law or agreed in writing by the Company.
4. Term and Cancellation
4.1 Term
These Terms begin when a Member enrolls and continue until cancelled or terminated as outlined below.
4.2 Cancellation Policy
Member may cancel only after the Initial Commitment Period has been satisfied.
After the Initial Commitment Period, Member may cancel by providing at least thirty (30) days written notice prior to the next billing date. Notice must be sent to: hi@bpr.institute.
If notice is provided fewer than 30 days prior to the next billing date, an additional month may be charged to satisfy the notice requirement.
4.3 Termination by Company
The Company may terminate Services at any time, with or without cause, upon written notice. Where appropriate, the Company may offer a reasonable transition period at its discretion.
5. Scheduling, Cancellations, and No-Shows
5.1 Scheduling
Coaching sessions are scheduled by mutual agreement. The Company cannot guarantee availability at specific times.
5.2 Rescheduling by Member
Members should provide at least 24 hours’ notice to reschedule a session. If a Member cancels with less than 24 hours’ notice or does not attend (“no-show”), the session may be forfeited at the Company’s discretion.
5.3 Rescheduling by Company
If the Company must reschedule, the session will be rescheduled to a mutually agreeable time.
6. Disclaimers
6.1 Not Medical Care
Useful Coaching is not medical care, not a substitute for medical advice, and does not diagnose or treat conditions. Members are responsible for consulting qualified healthcare professionals for medical questions.
6.2 Results Not Guaranteed
The Company does not guarantee outcomes. Results vary based on numerous factors including compliance, stress, sleep, nutrition, training history, and external constraints.
7. Confidentiality
The Company will use commercially reasonable efforts to protect Member confidentiality. Member acknowledges that coaching communications may occur via email, messaging platforms, and shared documents.
Member agrees not to share proprietary materials (templates, playbooks, written frameworks, recordings) outside personal use without written consent.
8. Intellectual Property
All materials provided by the Company (including methods, templates, frameworks, and written resources) are Company property and licensed to Member for personal use during the term of Services. No resale, redistribution, or republishing without written permission.
9. Limitation of Liability
To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special, or consequential damages. The Company’s total liability for any claim related to these Terms will not exceed the amount paid by Member to the Company in the three (3) months prior to the event giving rise to the claim.
10. Governing Law
These Terms will be governed by the laws of the State of Texas, without regard to conflict of law principles.
11. Modifications
The Company may update these Terms from time to time. Updates will be posted and become effective upon posting. Continued use of Services constitutes acceptance.
12. Contact
Questions regarding these Terms should be sent to:
hi@bpr.institute
